Frequently Asked Questions
The online event platform

Our online event platform has been re-designed to give you a more valuable event experience. You can now get a head start on the event by connecting with your target audience in advance and showcasing your products to potential buyers. 

We know that navigating a new platform can be difficult. This guide will help you to make the most of what it can offer. Read on to find out how to: 

- Represent your company through your online profile. 
- Showcase your products to potential buyers. 
- Engage with valuable contacts by connecting, messaging or setting up meetings. 
- Capture real-time leads that will maximise your company’s ROI. 

Download the full guide


Set-up your profile

Let everyone know who you are by setting up your profile correctly.
Download the guide to see how!

Download the guide


Messaging and Meetings

Find out how to message your potential new partners or reconnect with your contacts!

Download the guide


Finding Exhibitors

Looking for a specific exhibitor? Find out how to, by downloading this guide!

Download the guide


Full Guide

To find out more information regarding the platform, please download the full guide below

Download the guide

Frequently asked questions


Once you login to your profile, you’ll be able to add information to your profile. Your name, company and job title will be included automatically from your registration. You can also upload a personal profile picture. We highly recommend choosing the product categories you’re interested in for the virtual event, to allow for effective networking.

Yes, to reset your password, you can click on "reset my password" on the log in screen.

In the education section of the platform, you can view all the sessions, and simply click ‘+ to my schedule’. 

The live sessions will take place during the onsite days on the 25th -27th of April. After the sessions are over you can find the recordings in the sessions tab.

To view a conference session, you just need to click on the session information. If on demand, you can watch it at any point. 

To send a meeting invite, through the exhibitor list you can either click on their on their profile, or click on the calendar icon on their contact card to see the messaging option. You can schedule meetings either online or in-person.

You can view your favourites in the "My Event" tab. To navigate to your profile, click on ‘Profile’ on the top right of the virtual platform.

Yes, please go to the All Exhibitors or All Products tab. There you will be able to filter out the categories you are most interested in. 

Please contact our customer services team, and they will be happy to help. You can contact them via

Go to My Profile tab and then My Meetings, and within this tab you will be able to see the status of all your meetings. 

When you select the meeting time, you can either view in your time or the event time.

Go to the All Products tab and use the filters to search for the relevant products. If you are interested in learning more about a certain product, you can reach out to the exhibitor directly to set up a meeting to find out more.

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